Shipping

Shipping costs are invoiced per order and are borne by the customer. This amount will be added to the total cost of the order.

For orders over €200 and delivered to mainland Portugal and the islands, shipping costs are free. For purchases below this value or for delivery to other territories, shipping costs have an associated transport cost, which is informed at checkout.

Orders sent to countries outside the European Union or with different customs and tax policies than most European Union countries may be subject to taxes, customs duties and fees charged in the destination country (Import Fees). The recipient of an international transfer may be subject to Import Fees at the time the transfer arrives in your country and may incur additional customs clearance charges. Piccolo Baby & Kids® does not control these charges and cannot make an estimate. Customs policies vary greatly from country to country, so the customer should contact their local customs office for more information. In cases where customs clearance procedures take place, there may be a delay in relation to the estimated shipping time.

Returns and Exchange

We value the total satisfaction of our customers. If for any reason you are not completely satisfied with your order, please contact us via email at info@piccolo.pt within a maximum period of 14 days after receiving your order, indicating the order number or sending the purchase invoice. You must indicate which part(s) you wish to exchange.

We do not exchange or return items or products that have been fully personalized by the customer.

Pursuant to Decree-Law No. 24/2014, of February 14, the Customer has a period of 14 days after receiving the order at the address chosen by the Customer, to return or exchange their item(s). If you find that they have defects or other non-conformities in relation to the products ordered.

If the Customer decides to exchange the item(s) purchased, Piccolo Baby & Kids® reserves the right not to accept them if they show signs of use, have been washed, do not have labels in their original condition or in any other way damaged due to misuse of them.

The item(s) must be sent in its original packaging, with all its components present, accompanied by the original invoice, to the following address:

Piccolo Baby & Kids
Praceta Moinho da Boba 6 5D
2700-590 Amadora
Portugal

Shipping costs associated with exchange/return will be the responsibility of the customer. Piccolo Baby & Kids® does not assume any responsibility in the event of loss or damage occurring when sending the returned product.

After receiving the item(s) you wish to exchange at our facilities, we will process them within a maximum period of five working days.